faqs

I dont know what sort of photos to get, what should I have done?

No problem, we can work this out together to figure out what your photography requirements are and what you will be using the images for. Flick me an email or book in for a free 15 minute exploration chat with me.



How quick are your turnaround times?

Turnaround time is 7 -10 working days from date of the photo shoot. (Please note that in busy times the turnaround time may be longer, please enquire about time frames if you’re on a deadline). Rush Fee - If urgent work is required with a turnaround of 5 working days or less a 20% rush fee will be added to the final invoice.



What sort of props do you have already and what if I want something different?

I have grown quite the collection of props over the past couple of years and have a variety of different things. My prop library is constantly growing. If you are after something different I am happy to source any props required. There is a prop sourcing fee of $70 p/h for this service. Alternatively if you have any of your own props you would like me to use you are welcome to send these along with the products for the shoot.



Can I be at the photo shoot with you?

I generally work on most shoots over a few days, particularly the larger shoots. Setting up each shot and ensuring I am happy with it can be time consuming. I also work mostly with natural light for my shoots, which means I rely on the weather/sun which can easily affect timing and how much or little I can complete in a day. Therefore I don't have clients on the shoot with me. However I am happy to put together a shoot plan of each shot for approval before the shoot if required.



We are so pleased to have found the talented Sophie! Her attention to detail in the initial phase of the process was exceptional and ensured our own brand style and requirements were clear. 

Tessa Lyes, Founder

NEVÉ CANDLES

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